Refund policy
Returns & Refund Policy
Thank you for shopping with us. As an authorized supplier of KUKKO Tools, we stand behind the quality of every product we offer.
Returns
We accept returns under the following conditions:
- Items must be unused, in original condition, and in original packaging
- Return requests must be made within 14 days of delivery
- Proof of purchase is required
Due to the nature of our fulfillment process, all returns must be approved before being sent back.
Non-Returnable Items
We are unable to accept returns for:
- Used or damaged items (unless faulty)
- Items returned without prior approval
- Special order or non-stock items (if applicable)
Faulty or Damaged Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with:
- A description of the issue
- Photos of the product and packaging
We will work quickly to arrange a replacement or refund where appropriate.
Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved:
- Refunds will be issued to your original payment method
- Please allow 5–10 business days for the refund to appear, depending on your bank
Return Shipping
- Customers are responsible for return shipping costs unless the item is faulty or incorrect
- Original shipping costs are non-refundable
Order Cancellations
Orders can only be cancelled if they have not yet been processed or dispatched. Because orders are sent directly from our supplier quickly, cancellations may not always be possible.
Important Information
- As products are shipped directly from our supplier, return instructions may vary—please contact us first before sending anything back
- We reserve the right to refuse returns that do not meet the above conditions
Need Help?
If you have any questions or concerns about your order, please contact us. We’re here to help and will do our best to resolve any issues quickly and fairly.